Senior Customer Service Specialist

Join our team as a Senior Customer Service Specialist - Airfreight!

We are seeking a Senior Customer Service Specialist to join our Airfreight Team. In this role, you will play a pivotal part in ensuring the smooth and efficient day-to-day operations of our import teams, acting as the first point of contact for escalation and taking on leadership responsibilities in the absence of the Team Leader.

Location: Heathrow, UK

Working Days / Hours: Monday to Friday / 9:00 to 17:30

What will you be doing?

• Team Oversight: Managing daily operations of the import team and acting as the first point of escalation for issues.
• Shipment Coordination: Arranging shipments with UK customers and overseas offices to ensure smooth logistics.
• Documentation: Preparing and reviewing import documentation, ensuring compliance with UK HMRC regulations.
• Communication: Monitoring and responding to email inboxes promptly to address customer and internal queries.
• Team Leader Support: Assisting the Team Leader with staff management, workload allocation, and team development.
• Customer Service: Investigating and resolving customer queries and complaints efficiently.
• Invoicing & Rate Management: Ensuring accurate invoicing and collaborating with the Team Leader on rate management.

About you

• Experience in Airfreight: You have a proven track record in airfreight logistics, with a deep understanding of import operations and industry regulations.
• Customer Service Expertise: You excel in delivering exceptional customer service, with strong communication skills and a proactive approach to resolving issues.
• Attention to Detail: Your meticulous nature ensures accuracy in documentation, invoicing, and compliance with all relevant regulations.
• Team Collaboration: You are a team player who can effectively support and collaborate with team leaders and colleagues, contributing to a positive and productive work environment.
• Problem-Solving Skills: You possess strong analytical and problem-solving abilities, enabling you to handle challenges and make informed decisions in a fast-paced setting.

What We Offer

• Career paths and development opportunities
• Hybrid working
• 20 days holiday + day off for your birthday
• Pension scheme with up to 6% employer contributions
• Private healthcare

Next Steps

Please apply by following the links and attaching your CV. We may not always wait until the job advert expires before reviewing applications so submit your application as soon as possible!

At DB Schenker we are proud of our diverse workforce, and we are committed in enhancing it further. Therefore, we welcome all applicants, regardless of gender, age, disability, nationality, religion or sexual orientation.

Please note that candidates will be subject to the necessary right to work checks for the UK, 5 years referencing and a criminal records check.

Professional Development, Work-life Balance, Working Internationally

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.