Network Engineer (SD WAN) - Team Lead

Job Overview

At Schenker International S.A. de C.V. we are looking for a Network Engineer - Team Lead to be part of our IT team, for our office in Guadalajara, Mexico, who will be responsible for responsible for providing 2nd and 3rd line support and operations of the internal data communications systems, including LANs, WLANs and WANs and associated solutions. The tasks includes, but are not limited to: implementing and configuring network systems, supporting and troubleshooting network problems and coordinating with vendors.

What will be your challenges?

• Responsibility for the professional operations of all delivered services in line with SLA's and stakeholder requirements.
• Functional teamlead of the employees within the team, ensuring the performance of all team members and the continuous development and talent management of the same.
• Execute and monitor work assignments.
• Raise escalations and suggestions to circumvent potential issues and roadblocks, proactively and reactively.
• Meet regularly with team to manage status of tasks and assignments and support with managing potential escalations and in other way support the removal of roadblocks.
• Identify, research, and resolve 2nd & 3rd level Technical Support problems related to the SD-WAN, Firewalls, and other related Network components.
• Work together with 3rd party Service Provider and Vendors on Incidents and Requests.
• Follow up in Problems and creating RCAs, including follow up activities.
• Identify and close Single Point of Failures.
• Automate tasks and monitor their effectiveness.
• Create, oversee and test security measures (e.g. access authentication and disaster recovery).
• Testing and Implementation of new Hardware and Software versions.
• Work closely with Infrastructure Architecture and the global team members and stakeholders to identify and implement improvements of the services in the service portfolio.
• Support central / regional / local Projects and Demands with all Network related topics.
• Optimize the network regarding performance, reliability, security and cost.
• Development and implementation of technical guidelines and standards.
• Assurance of IT-based service quality in accordance with agreed SLA's/OLA's.
• Ensure system integrity and security through necessary measures, for example log analysis and patch management.
• Coordination of service processes in close cooperation with other IT process owners (incl. Incident, Problem, Change and Configuration Mgmt.)
• Security management for the service components.
• Create documentation, instructions and conduct training to other team members and to our 1st line support.

What you need to succeed?

• Degree in related technical/business areas or equivalent work experience.
• 4-6 years of relevant IT experience in Network technology related IT Infrastructure services.
• Experience in leading a Team or larger project with several project team members.
• Experience in scripting API's (e.g. Terraform and Python), knowledge in NetOps / DevOps and CI/CD Pipelines.
• Knowledge in operating Overlays of SD-WAN, including Orchestration and Routing in an enterprise environment is required.
• Knowledge of WAN Connectivity (Underlay), incl. Internet, MPLS, 4G / 5G, Low Earth Orbit Satellite (LEO).
• Experience with Security Infrastructure operation (Fortinet, Palo Alto).
• Experience in operating Cisco LAN/WLAN Infrastructure (Cisco Meraki and Catalyst).
• Experience with technical writing and creation of documentation.
• Experience from and understanding of the processes of ITIL.

Competences

• Good communication and presentation skills to work in a multi-cultural, multinational environment.
• Team- and results-oriented and driven by goal achievement and service improvement with a strong focus on high quality service performance.
• High flexibility
• Fluent in English language

Why you will love DB Schenker

Many of our jobs come with great benefits and career path opportunities:

• Generous and additional vacation and yearly bonus schemes
• Financial savings and various insurance options
• Grocery & restaurant vouchers
• Flexible & hybrid working models
• Global & multicultural environment: Collaborate with colleagues all around the world.
• Language courses
• Mentorship, career program & development opportunities
• Learning & education programs
• Mental health & support initiatives

How to Get Started

You can begin by applying above or visit us at https://dbschenker.com/global/careers

Stay Connected With Us

Web Page: http://www.dbschenker.com

DB Schenker is committed to a diverse and inclusive workplace. DB Schenker is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to move.