eProcure Supplier and Catalog Enablement Support Specialist

Responsibilities

• Receive supplier onboarding and enablement related and catalog requests through a ServiceNow Ticket or through eProcure application, understand the demand and objective of the activity;
• Coordinate with Ariba and local Procurement the supplier engagement plan and wave onboarding plan;
• Communicate with suppliers to ensure proper set-up and functionality of catalogs;
• Create Vendor Upload Files for Ariba Network Trade Relationship Request (TRR);
• Coordinate send out of Project Notification Letter to suppliers;
• Populate final list of suppliers including new contact details received from Supplier Summit (Enterprise accounts) or validate contact data of supplier targeted for Standard (Light) Account;
• Monitor supplier registration;
• Work with Ariba to Support registration and account configuration. Monitor non-compliant suppliers;
• Coordinate and Monitor the Supplier EDI Integration on ARIBA Network;
• Execute the required tasks in eProcure and initiate the process flow;
• Execute Test Scenarios for Integration;
• Support Catalog creation from Suppliers on ARIBA Network;
• Guide Suppliers on how to use efficiently the Catalogue Upload Files;
• In case an issue would be identified during the activities, get in touch with the eProcure Support Agent role and record the incident in ServiceNow;
• Support the Suppliers with frequent asked and known issues for Catalogue Uploads;
• Preparing the Content Comparison for Static Catalogues in P2P for Catalogue Approvers;
• Monitoring the Approval and Catalogue Status on Schenker P2P;
• Exchange and Follow up with Catalogue Approvers;
• Support Catalogue Approvers on ensuring high Quality Catalogues from Suppliers;
• Technical Approval of Catalogues in P2P;
• Technical Rejection of Catalogues in P2P;
• Technical Subscription of Catalogues;
• Creating Constrains in P2P for Catalogues based on Requester Groups (General Requester, Requester-FM and -HR);
• Request new User Groups based on Constrains;
• Report catalog related issues to Local Teams;
• Gather input from local buyers, load and test "internal" catalog;
• Training and support on the job for new joiners;
• Analyze support request, check for sufficient information (quality of description, screenshots attached) and understand the problem. Identify solution and communicate with ticket caller. In case of insufficient information: communicate with call and ask for more details. In case other Level-1 role or expertise is required: forward ticket to respective role;

Qualifications

• Bachelor's degree (not mandatory) or equivalent experience; preferably in the field of eCommerce, (indirect) procurement, supply chain management or economics;
• Proficiency in working with eProcure solutions, preferably SAP Ariba and proficiency in Service Management solutions, preferably ServiceNow, or other ERP solutions;
• Preferably 2+ years of relevant experience as eCommerce Content Manager, Procurement or Supply Chain Management Agent in a comparable role;
• Advanced technical knowledge of MS office, especially Excel;
• 2-3 years of relevant experience in SSC/ BPO;
• Very good English language skills, both verbal and written;
• Ability to understand complex environments, IT and application processes and procurement requirements;
• Excellent communication skills, both verbal and written;
• Additional language skills are a benefit but not a must;