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  • Customer Service

    Customer Service Employee (f/m/d)

    Location
    Düsseldorf, Nordrhein-Westfalen, Germany
    Career Level
    Professionals
    Employment Type, Work Type
    Full time
    Publishing Date, ID-Nr.
    , 382729

    Your tasks

    We are looking for a employee for the Customer Service department (f/m/d) at the Düsseldorf location (Japan Division) as soon as possible.

    Your tasks:

    Provide customer services including forwarding, delivery details, quotation requests processing orders, handling complains or as defined by the department or branch. In some offices and/or branches customer service staff may act as assistants to the sales.

    • Customer inquiry response and research
    • To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operation Team.
    • Business support including bookings, board tracking, maintaining work profiles and rates
    • Respond to customer inquiries or requests through direct contact via telephone and email
    • Communicate with internal and/or external sources to secure information
    • General business support function as assigned includes on board tracking with carriers. Making booking as necessary with carriers and advising flight information to the clients
    • Update and maintain work profiles and rates per management's updated information
    • Handle other job assignments as determined by the direct supervisor

    Requirements

    Your profile:

    • Japanese Language (Business)
    • English (Business)
    • German
    • 2 or more years of experience in freight forwarding or customer pricing
    • Strong teamwork skills and inclination
    • Good communications skill - listening, providing and receiving feedback
    • Process improvement
    • Strong computer and analytical skills - PowerPoint, Word, and Excel

    Our offer

    Bei DB Schenker bist Du Teil eines globalen Logistiknetzwerks, das die Welt verbindet. Ein Netzwerk, das es Dir ermöglicht, Deine Karriere aktiv mitzugestalten und Dich dazu anspornt neue Wege zu gehen. Mit mehr als 70.000 Kolleginnen und Kollegen weltweit heißen wir Vielfalt willkommen und wachsen mit den Erfahrungen, Perspektiven und Fähigkeiten jedes Einzelnen. Gemeinsam sind wir hier, um zu bewegen.

    Contact

    Wenn Du an dieser abwechslungsreichen Aufgabe interessiert bist und ein engagiertes Team verstärken und unterstützen möchtest, dann freuen wir uns auf Deine Bewerbung, unter Angabe des möglichen Eintrittszeitpunktes und Deiner Gehaltsvorstellung.
    Bitte bewerbe Dich ausschließlich über unser Bewerberportal. Lade dort Deinen Lebenslauf, Anschreiben und Zeugnisse (idealerweise als .pdf) hoch.
    Bei Fragen nimm gerne Kontakt mit uns auf:
    Schenker Deutschland AG
    David Miller
    Talent Acquisition Partner
    Email: david.d.miller@dbschenker.com
    Bei DB Schenker sind wir stolz auf die Vielfältigkeit unserer Teams und entschlossen, diese weiter voran zu treiben. Daher heißen wir alle Bewerber willkommen, unabhängig von Geschlecht, Alter, Behinderung, Nationalität, Religion oder sexueller Orientierung.
    DB Schenker akzeptiert keine Bewerbungen von Agenturen. Bitte leite keine Lebensläufe an unsere Bewerbungspostfächer, Mitarbeiter oder Unternehmensstandorte weiter. Schenker Deutschland AG/DB Schenker übernimmt keine Haftung für Kosten, die sich im Rahmen unaufgeforderter Bewerbungen ergeben.

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